THIS IS A SHORT LIST OF FREQUENTLY ASKED QUESTIONS.
What comes in the box?
The L’Amour Secret team analyzes the answers to your questionnaire in order to pair you with the perfect arsenal of adult novelteis. L’Amour Secret works with well known companies such as Pipedream, California Exotic Novelties, Doc Johnson, Shunga Romance, NS Novelties, etc.I created a login and answered the questionnaire. When will I receive my box?
After you create your login, click the “Subscribe
” tab and make your first payment so that you can start exploring your deepest fantasies.I entered my credit card information and started my subscription service. When will I receive my box?
Boxes are sent out from the first through the fifteenth of every month. If your subscription was started within this time period, you will receive your box within the next 7 – 10 business days. However, If your subscription was started on the sixteenth or later within the given month, your box will be received within the first two weeks of the following month.
I am interested in your service. Can I purchase only one box?
You will have to subscribe to our monthly service and cancel before you are charged again.
How can I suspend my subscription?
Click the “Contact Us” button, which is located at the bottom of every page and send us a message informing us that you would like to suspend your service.
I received an email notifying me that I received a refund on an order. When will I see the updated activity on my account statement?
If you have been notified of a refund, please allow 5 -10 business days for the changes to appear on your statement.
I am located outside of the United States. Do your services extend internationally?
Unfortunately, we only service US and Canadian customers at the moment. If you are interested in receiving products from us and your are in another country, please send us an email.